How to use a concierge

How to use a concierge - USATODAY.com: "Usually located behind a desk at upscale properties, the concierge is there exclusively to serve guests.More than 50% take advantage of the service, according to a survey of concierges at a recent International Les Clefs d'Or (translation: 'gold keys') meeting in Toronto, says Regena Falling, president of the U.S. branch of the prestigious association of hotel concierges. (You can tell Clefs d'Or members by the pin with crossed gold keys they wear.)"